Returning patients: 44% to 61% in three months.
Up from about 13% a year earlier.
Results
The work, measured.
I build the workflows, revenue cycle and tools behind these results.
Current role: fractional head of operations at a New York telehealth practice. The first three months.
I started in July 2026. These are the practice's own numbers, July against September.
Up to 22% more visits per provider hour.
Seen visits per scheduled provider hour, peak month against July.
Up to 18% more revenue per provider hour.
Includes payments still in process for the most recent months.
Level 4 and 5 visits tripled, 10% to 31%.
Visits had been under-documented and undercoded. I changed how they are conducted and documented.
Claims out within 1 day of the visit.
Against a 5-day target.
91% of billed lines paid, under 1% sitting denied, 24 days in A/R
On one payer channel, with nothing over 120 days.
Systems put in place
- A revenue cycle command center with KPIs set against industry (HFMA and MGMA) targets and a frozen July baseline.
- Visit confirmation and waitlist processes.
- Payer-based visit routing so each visit is booked where it is credentialed and pays best.
- Monthly OIG exclusion screening.
- A role-based visit preparation guide for schedulers and providers.
- A behavioral health service line launch.
Earlier: built and led operations inside a national home care company and its medical practice (2018 to 2026).
Practice capacity expanded 150% through workflow redesign while keeping a 4.85 out of 5 patient experience rating.
Revenue collections lifted from about 40% to about 90% by redesigning eligibility, documentation and claims workflows.
1,000+ patients managed across RPM and CCM programs.
About $160K in MCO incentive revenue from a quality improvement program.
Workflows standardized across 14 state operations teams.